Refund Policy
7-Day Money-Back Guarantee
We offer a voluntary 7-day money-back guarantee: if the IPTV service does not work as expected and our support cannot resolve the issue, we will refund you.
Statutory Right to Cancel (14 Days)
Separately from this 7-day guarantee, UK consumers have a statutory right to cancel within 14 days under the Consumer Contracts Regulations 2013, without giving a reason.
Early End of the Right to Cancel for Digital Services
The right to cancel ends early if we begin providing the service after you give explicit consent and acknowledge that you will lose your right to cancel once the service starts.
How to Request a Refund
- Contact us on WhatsApp within 7 days of your purchase.
- Describe the problem in detail.
- Allow our support team to try to resolve it.
- If the issue cannot be resolved, you will be refunded.
After 7 days, a refund under this guarantee is generally no longer possible (your statutory 14-day cancellation right applies under its own separate conditions).